Complaints and concerns
Speaking up should never cost someone assistance.
Bidaya welcomes complaints about access, conduct, safeguarding, privacy, funds or delivery. A complaint should not affect anyone’s eligibility for support.
How to report
Share only what feels safe.
You can choose to report anonymously. If you would like a response, provide a safe way to contact you. Do not include unnecessary medical information, identity documents or exact household locations.
What Bidaya should do
- Record the concern confidentially.
- Assess immediate safety and safeguarding risk.
- Keep access to assistance separate from the complaint.
- Explain what can be done without promising an unverified response time.